Shipping & Delivery Policy

Last Updated: 08:08:2026

At RAN, operated by RAN NETWORKS FZC, we aim to provide a convenient and reliable delivery experience for customers purchasing technology products through our website.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order through https://eran.ae/, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. Delivery Coverage

RAN provides delivery services for customers across the United Arab Emirates (UAE).

We also support selected GCC and international supply requirements for applicable products and orders.

Delivery availability may depend on:

  • Product availability
  • Delivery location
  • Product size and weight
  • Shipping restrictions
  • Courier availability
  • Customs and regulatory requirements
  • Destination-country requirements
  • Other logistical considerations

For locations outside the UAE, customers should contact our team before placing an order if they require confirmation of shipping availability.

2. UAE Delivery

We aim to provide delivery services across the UAE, including major cities and locations such as:

  • Dubai
  • Abu Dhabi
  • Sharjah
  • Ajman
  • Ras Al Khaimah
  • Fujairah
  • Umm Al Quwain

Delivery availability and estimated delivery times may vary depending on the product, stock location, delivery address, and courier service.

3. Order Processing

Orders are processed after successful payment authorization and confirmation, unless otherwise agreed in writing.

Before dispatch, we may verify:

  • Customer information
  • Delivery address
  • Contact number
  • Payment details
  • Product availability
  • Order details

Orders may be delayed if additional information or verification is required.

4. Delivery Timeframes

Estimated delivery times may vary depending on:

  • Product availability
  • Delivery location
  • Order processing requirements
  • Courier or logistics provider
  • Public holidays
  • Weather conditions
  • Customs procedures
  • Other circumstances beyond our reasonable control

Any delivery timeframe displayed on the website or communicated by our team is an estimated timeframe unless expressly stated otherwise.

Delivery times are not guaranteed unless specifically confirmed in writing by RAN.

5. Same-Day or Express Delivery

Where same-day, next-day, or express delivery options are available, they may be subject to:

  • Product availability
  • Delivery location
  • Order confirmation time
  • Courier availability
  • Additional delivery charges
  • Other applicable conditions

Availability of express delivery may vary by product and location.

Customers should contact our team if they require urgent delivery confirmation before placing an order.

6. Shipping Charges

Applicable shipping or delivery charges, where any, will be displayed or communicated to the customer during the ordering process.

Shipping charges may vary depending on:

  • Delivery location
  • Product quantity
  • Product size or weight
  • Delivery service selected
  • International destination
  • Special handling requirements

For business, bulk, GCC, or international orders, customers may contact RAN for shipping and delivery information.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

This may include:

  • Full name
  • Building or villa number
  • Street name
  • Area
  • City
  • Emirate
  • Postal information where applicable
  • Contact telephone number
  • Email address
  • Any delivery instructions

RAN is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

8. Contact Information for Delivery

Customers should provide an active telephone number when placing an order.

Our delivery partner or courier may contact the customer to arrange delivery or confirm the delivery location.

If the courier is unable to contact the customer, delivery may be delayed or rescheduled.

Additional delivery charges may apply where a second delivery attempt is required due to circumstances caused by incorrect or unavailable customer information, subject to the applicable delivery terms.

9. Order Tracking

Where tracking information is available, customers may receive tracking details through the applicable communication channel.

Tracking availability depends on the courier or logistics provider used for the order.

If tracking information has not been received or a customer requires assistance with an order, please contact RAN customer support with the order number.

10. Delivery Inspection

Customers are encouraged to inspect the product packaging at the time of delivery.

If the package appears visibly damaged, customers should notify the delivery personnel where possible and contact RAN as soon as reasonably possible.

Customers should retain:

  • Original packaging
  • Shipping labels
  • Product packaging
  • Accessories
  • Delivery documentation

These items may be required when investigating a delivery damage claim.

11. Damaged Products During Delivery

If a product appears to have been damaged during transportation, please contact RAN as soon as reasonably possible after delivery.

We may request:

  • Order number
  • Photographs of the product
  • Photographs of the external packaging
  • Photographs showing the damage
  • Product serial number
  • Delivery information
  • Other supporting information

The claim may be reviewed before a replacement, repair, exchange, or refund is approved.

Please refer to our Refund & Returns Policy for further information.

12. Wrong or Missing Products

If you receive an incorrect product or believe that an item is missing from your order, please contact RAN customer support as soon as possible.

Please provide:

  • Order number
  • Product details
  • Photographs of the received product
  • Packaging information
  • Any other relevant information requested by our team

We will review the order and determine the appropriate resolution.

13. Multiple-Item Orders

Where an order contains multiple products, items may be delivered together or separately depending on:

  • Product availability
  • Stock location
  • Product size
  • Supplier availability
  • Courier requirements
  • Other logistical considerations

If products are shipped separately, customers may receive separate delivery notifications or tracking information where available.

14. Products Ordered from Different Locations

Some products may be sourced or fulfilled from different inventory locations or suppliers.

As a result, products from the same order may have different processing or delivery timeframes.

Where this applies, our team may contact the customer regarding the expected delivery arrangements.

15. GCC & International Delivery

RAN supports selected GCC and international supply requirements for applicable products and orders.

International delivery may be subject to:

  • Destination-country regulations
  • Customs requirements
  • Import duties
  • Taxes
  • Clearance charges
  • Documentation requirements
  • Shipping restrictions
  • Courier availability

The customer may be responsible for applicable customs duties, import taxes, clearance charges, or other destination-country charges unless otherwise agreed in writing.

Customers purchasing for delivery outside the UAE should confirm applicable requirements before placing an order.

16. Customs and Import Requirements

For international shipments, customs authorities in the destination country may inspect shipments or request additional documentation.

RAN is not responsible for delays caused by customs authorities, import restrictions, customs clearance procedures, or requirements imposed by the destination country.

Customers are responsible for complying with applicable import requirements in the destination country.

17. Delivery Delays

While we make reasonable efforts to meet estimated delivery timeframes, delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Courier delays
  • Severe weather
  • Traffic or transportation disruptions
  • Public holidays
  • Customs delays
  • Government restrictions
  • Supplier delays
  • Product availability issues
  • Technical or system interruptions
  • Natural disasters
  • Other unforeseen circumstances

A delivery delay does not automatically entitle the customer to a refund unless otherwise provided under applicable law or our applicable Refund & Returns Policy.

18. Failed Delivery

A delivery may be unsuccessful where:

  • The customer is unavailable;
  • The delivery address is incorrect;
  • The customer provides incomplete delivery information;
  • The courier cannot contact the customer;
  • Access to the delivery location is unavailable;
  • The customer refuses delivery; or
  • Other circumstances prevent successful delivery.

Where a delivery fails, the courier may attempt to reschedule delivery or return the shipment.

Additional delivery or re-delivery charges may apply depending on the circumstances.

19. Refused Delivery

Customers should not refuse delivery without first contacting RAN if there is an issue with the order.

If a customer refuses delivery, the order may be returned to the sender and additional shipping or handling costs may apply.

Refund eligibility in such circumstances will be determined in accordance with our Refund & Returns Policy and applicable law.

20. Business & Bulk Orders

RAN supports business, corporate, reseller, and bulk technology requirements.

For large orders, project-based procurement, servers, networking equipment, enterprise hardware, or bulk purchases, delivery arrangements may be discussed separately with the customer.

Delivery timeframes for bulk or business orders may depend on:

  • Quantity
  • Product availability
  • Supplier availability
  • Import requirements
  • Delivery destination
  • Project requirements
  • Shipping arrangements

Customers requiring a quotation for bulk delivery can contact our team.

21. Special Handling Products

Certain technology products may require special handling because of their size, weight, value, packaging requirements, or other characteristics.

Special handling or delivery arrangements may affect the estimated delivery timeframe and shipping cost.

Where applicable, our team will communicate relevant delivery requirements to the customer.

22. Delivery Confirmation

Delivery may be confirmed through:

  • Courier delivery confirmation
  • Delivery signature
  • Electronic confirmation
  • Proof of delivery
  • Other applicable delivery records

Customers should retain relevant delivery information where appropriate.

23. Change of Delivery Address

Customers should contact RAN as soon as possible if they need to change the delivery address after placing an order.

Address changes cannot always be guaranteed once an order has been processed or dispatched.

If the shipment has already been handed to the courier, the customer may need to coordinate the address change directly with the courier.

Additional charges may apply depending on the circumstances.

24. Delivery of High-Value Orders

For certain high-value orders, RAN or its delivery partner may require additional verification before delivery.

This may include confirmation of:

  • Customer identity
  • Contact information
  • Delivery address
  • Payment information
  • Order details

These measures are intended to help protect customers and prevent fraudulent transactions.

25. Shipping Restrictions

Certain products may be subject to shipping restrictions due to their nature, size, weight, manufacturer requirements, transportation rules, or applicable laws.

If a product cannot be delivered to the selected destination, RAN may contact the customer to discuss the available options.

26. Force Majeure

RAN will not be responsible for delays or failure to deliver caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Fire
  • Flood
  • War
  • Terrorism
  • Government restrictions
  • Acts of authorities
  • Epidemics or pandemics
  • Strikes
  • Transportation disruptions
  • Supply-chain disruptions
  • Power or telecommunications failures
  • Customs restrictions
  • Cybersecurity incidents
  • Other unforeseen events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimize the impact of such circumstances.

27. Delivery & Refund Policy

Shipping and delivery issues may sometimes result in a return, replacement, exchange, or refund request.

Where a refund is approved, it will be processed according to our Refund & Returns Policy.

Refunds will be done only through the Original Mode of Payment.

Refunds will be processed within 10 to 45 days depending on the issuing bank of the credit card.

Please refer to our Refund & Returns Policy for full details.

28. Customer Support

If you have questions about your delivery, shipping charges, tracking, delivery location, or an existing order, please contact our customer support team.

When contacting us, please provide your order number so that we can assist you more efficiently.

29. Contact Us

RAN NETWORKS FZC

Website: https://eran.ae/

Email: info@eran.ae

Phone: +971 54 775 0319

WhatsApp: +971 56 449 8295

Address: Sharjah Research Technology Park, UAE

For business, bulk, GCC, or international delivery requirements, please contact our team before placing your order so that we can confirm the applicable shipping arrangements.

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