Last Updated: 08:08:2026
At RAN, operated by RAN NETWORKS FZC, we aim to provide our customers with a reliable and straightforward shopping experience.
This Refund & Returns Policy explains the circumstances under which customers may request a return, refund, exchange, or order cancellation and how approved refunds are processed.
By placing an order through https://eran.ae/, you acknowledge and agree to this Refund & Returns Policy, together with our Terms & Conditions and other applicable policies published on the website.
1. Refund & Return Eligibility
A customer may request a return or refund where the order or product qualifies under the applicable return conditions.
Customers may request a refund in circumstances including:
- The product received is defective or faulty.
- The product was damaged during delivery.
- The wrong product was delivered.
- The product received does not correspond with the product ordered.
- An order is cancelled by RAN because the product is unavailable after payment has been received.
- A cancellation or refund has been approved by RAN.
- A refund is otherwise required under applicable law.
All return and refund requests are subject to review and approval.
A refund is not automatically guaranteed simply because a request has been submitted. RAN may review the order, product condition, reason for the request, applicable warranty or return terms, and any supporting information before approving the refund.
2. How to Request a Refund or Return
Customers who wish to request a refund, return, exchange, or cancellation should contact RAN customer support within 14 days of delivery.
Please provide the following information:
- Customer name
- Order number
- Product name
- Date of purchase
- Reason for the refund or return request
- Photographs or videos where applicable
- Product serial number where applicable
- Any other information reasonably requested by our customer support team
Providing complete and accurate information will help us review your request efficiently.
3. Damaged Products
If a product appears to have been damaged during delivery, customers should contact RAN as soon as reasonably possible after receiving the order.
To investigate a damaged-product claim, we may request:
- Order number
- Proof of purchase
- Photographs of the product
- Photographs of the packaging
- Photographs showing the damage
- Product serial number where applicable
- Other supporting information reasonably required to assess the claim
Customers are encouraged to retain the original packaging, accessories, and documentation until the issue has been reviewed and resolved.
Where the damage is confirmed, RAN may provide an appropriate resolution, which may include replacement, exchange, repair, or refund, depending on the circumstances and applicable terms.
4. Incorrect Product
If you receive a product that is different from the product ordered, please contact RAN customer support as soon as possible.
We may request photographs, the order number, product details, and other information required to verify the issue.
Where the error is confirmed, RAN will determine the appropriate resolution, which may include:
- Replacement
- Exchange
- Return
- Refund
The resolution will depend on product availability and the circumstances of the case.
5. Defective or Faulty Products
If a product is defective or develops a fault, customers should contact RAN with the relevant order and product information.
Depending on the product and applicable warranty terms, the product may be:
- Inspected
- Repaired
- Replaced
- Exchanged
- Processed through the applicable manufacturer warranty
- Refunded where a refund is approved
Warranty coverage, duration, exclusions, and procedures may vary by manufacturer and product.
A defective product does not automatically result in a refund. The product may need to be inspected or assessed before the appropriate resolution is determined.
6. Order Cancellation
Customers may contact RAN to request cancellation of an order as soon as possible after placing it.
Cancellation requests cannot always be guaranteed if the order has already been:
- Processed
- Packed
- Dispatched
- Handed to the delivery provider
- Otherwise entered into the fulfilment process
If RAN approves an order cancellation and payment has already been received, the applicable refund will be processed in accordance with this Refund & Returns Policy.
Where RAN cancels an order because a product is unavailable after payment has been received, the applicable refund will be arranged.
7. Non-Returnable or Restricted Products
Certain products may not be eligible for return or refund due to their nature, condition, activation, installation, customization, licensing, or other applicable restrictions.
This may include products that:
- Have been activated or registered
- Have been customized or configured specifically for the customer
- Have been installed or used in a manner that prevents resale
- Include software licenses or activation keys that have already been activated
- Have been damaged through misuse, accidental damage, or improper handling
- Are otherwise excluded under applicable manufacturer or seller terms
Where a product has special return conditions, those conditions may be communicated on the relevant product page or at the time of purchase.
Nothing in this policy is intended to remove or restrict any mandatory consumer rights provided under applicable law.
8. Product Condition for Approved Returns
Where a return is approved, the customer may be required to return the product in the condition specified by RAN.
Where applicable, the returned product should include:
- Original packaging
- Accessories
- Manuals
- Cables
- Documentation
- Warranty cards
- Other items supplied with the original order
The returned product may be inspected before a refund, replacement, or exchange is approved.
9. Return Shipping
Where a return is approved, RAN will provide the customer with instructions regarding the return process.
Responsibility for return shipping costs may depend on the reason for the return.
Where the product is confirmed to have been incorrectly supplied, defective, or damaged during delivery, RAN may arrange or cover the applicable return shipping, subject to verification.
Where a return is requested for another reason, the customer may be responsible for applicable return shipping costs.
10. Refund Approval
All refund requests are subject to review and approval.
Before approving a refund, RAN may review:
- The order details
- Payment information
- Product condition
- Reason for the refund request
- Warranty or return conditions
- Supporting photographs or videos
- Product inspection results where applicable
Approval of a return does not necessarily mean that a refund will be issued immediately.
Where a product must be returned or inspected, the refund will be processed after the applicable return and assessment process has been completed and the refund has been approved.
11. Original Mode of Payment
Refunds will be done only through the Original Mode of Payment.
Where a refund is approved, RAN will process the refund through the original payment method used for the order.
For example, where an order was paid using a credit or debit card, the approved refund will be processed back through the applicable original card/payment method.
We do not normally provide cash refunds or refunds to a different payment method unless required by applicable law or otherwise approved by RAN.
12. Refund Processing Time
Refunds will be processed within 10 to 45 days depending on the issuing bank of the credit card.
The actual time required for the refund to appear in the customer’s account may vary depending on:
- The issuing bank
- Credit card provider
- Debit card provider
- Payment gateway
- Payment service provider
- Financial institution processing times
Once RAN has processed the approved refund, any additional delay caused by the customer’s bank, card issuer, payment provider, or financial institution is outside RAN’s control.
13. Payment Gateway and Third-Party Processing
Some payments may be processed through third-party payment gateways or payment service providers.
Where applicable, refund processing may depend on the procedures and processing times of the relevant payment provider.
Customers may need to allow additional processing time after RAN confirms that the refund has been initiated.
14. Exchanges and Replacements
Where appropriate and subject to product availability, RAN may offer an exchange or replacement instead of a refund.
The availability of an exchange or replacement may depend on:
- Product availability
- Product condition
- Warranty terms
- Reason for the return
- Applicable return conditions
- Applicable law
If an identical replacement is unavailable, RAN may determine an appropriate alternative resolution in consultation with the customer.
15. Manufacturer Warranty
Some products sold through RAN may be covered by a manufacturer’s warranty.
Where a manufacturer warranty applies, the product may need to be inspected or processed through the manufacturer’s authorized service centre or warranty process.
Customers should refer to the applicable warranty terms for information regarding:
- Warranty duration
- Warranty coverage
- Warranty exclusions
- Service procedures
- Replacement procedures
A manufacturer’s warranty is separate from the refund and return process and does not necessarily provide an automatic right to a refund.
16. Products Damaged Through Misuse
Refunds, exchanges, replacements, or warranty claims may not apply where a product has been damaged as a result of:
- Misuse
- Accidental damage
- Physical damage
- Liquid or moisture exposure
- Unauthorized repair or modification
- Improper installation
- Incorrect electrical connection
- Failure to follow manufacturer instructions
- Negligence
- Other circumstances excluded under the applicable warranty or product terms
The final determination may require product inspection or assessment.
17. Refund Request Review
Each refund or return request will be reviewed based on the individual circumstances of the order and product.
RAN may request additional information, photographs, videos, product inspection, or other supporting documentation before making a decision.
The outcome of a refund, return, replacement, or exchange request will depend on:
- The circumstances of the case
- Product condition
- Applicable return terms
- Warranty conditions
- Product availability
- Payment status
- Applicable law
18. Refunds for Unavailable Products
If RAN accepts payment for an order and subsequently determines that the purchased product is unavailable and cannot be supplied, RAN may cancel the affected order or product line and arrange the applicable refund.
The refund will be processed through the original mode of payment in accordance with this policy.
19. Refunds for Cancelled Orders
Where an order cancellation is approved and a refund is applicable, the refund will be processed through the original payment method.
The refund processing time will be subject to the applicable payment provider and issuing bank.
Refunds will be processed within 10 to 45 days depending on the issuing bank of the credit card.
20. Customer Responsibilities
Customers are responsible for:
- Providing accurate order information
- Providing accurate contact details
- Providing accurate delivery information
- Following return instructions
- Providing requested supporting information
- Keeping the original packaging where required
- Following applicable manufacturer instructions
- Providing the product for inspection where reasonably required
- Providing accurate payment information
Failure to provide the required information or return the product where required may delay the review or processing of a refund request.
21. Applicable Consumer Rights
Nothing in this Refund & Returns Policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies available under applicable UAE law.
Where applicable law provides a customer with rights or remedies that are different from those described in this policy, the applicable legal requirements will prevail.
22. Contact Us
If you have questions about a refund, return, exchange, cancellation, damaged product, defective product, or any other matter relating to this policy, please contact RAN customer support.
RAN NETWORKS FZC
Website: https://eran.ae/
Email: info@eran.ae
Phone: +971 54 775 0319
WhatsApp: +971 56 449 8295
Address: Sharjah Research Technology Park, UAE
We recommend that customers provide their order number when contacting us about a refund or return so that our team can assist more efficiently.