Privacy Policy

Last Updated: 08:08:2026

RAN NETWORKS FZC (“RAN NETWORKS FZC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of users and customers who visit or use https://eran.ae/ (the “Website” or “Site”).

This Privacy Policy explains how we collect, use, disclose, protect, and manage information when you visit our Website, create an account, contact us, or purchase our products and services.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you use our Website, we may collect information such as:

Personal Information

This may include:

  • Full name;

  • Billing and delivery address;

  • Email address;

  • Telephone/mobile number;

  • Account username and login information;

  • Order and transaction information;

  • Information provided when contacting customer support; and

  • Other information voluntarily provided by you.

Order and Transaction Information

When you purchase products through our Website, we may collect information necessary to process and fulfil your order, including:

  • Order number;

  • Products purchased;

  • Order value;

  • Billing information;

  • Delivery information;

  • Payment status;

  • Transaction reference; and

  • Other information required to process the transaction.

Technical Information

When you access our Website, certain technical information may be collected automatically, such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Website pages visited;

  • Date and time of access;

  • Referring website; and

  • Other technical or usage information.

2. PAYMENT CARD INFORMATION

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

https://eran.ae/ will not pass any debit/credit card details to third parties.

Payments made through the Website may be processed through secure third-party payment gateways or payment service providers.

Where payment information is processed by a third-party payment provider, the payment provider may process the relevant information in accordance with its own privacy policy, security procedures, and applicable legal requirements.

RAN NETWORKS FZC does not intentionally retain complete credit or debit card details after payment processing where such information is handled directly by the applicable payment gateway.

Customers should always ensure that they use secure devices and networks when entering payment information online.

3. HOW WE USE YOUR INFORMATION

We may use personal information collected through the Website for legitimate business and operational purposes, including:

  • Processing and fulfilling orders;

  • Processing payments;

  • Arranging product delivery;

  • Providing customer support;

  • Managing customer accounts;

  • Communicating with customers about orders;

  • Responding to enquiries and requests;

  • Processing returns, refunds, exchanges, and warranty claims;

  • Preventing fraud and unauthorized transactions;

  • Verifying transactions where necessary;

  • Maintaining and improving the Website;

  • Understanding how customers use our Website;

  • Meeting applicable legal and regulatory requirements;

  • Maintaining business and transaction records; and

  • Protecting our rights, property, customers, and business.

We will use personal information only for purposes that are reasonably related to our business operations and applicable legal requirements.

4. DATA MINIMIZATION

We aim to collect information that is reasonably necessary for the purposes for which it is being processed.

You may browse certain areas of the Website without creating an account or providing personal information. However, certain services, including placing an order, may require you to provide information necessary to complete the transaction.

5. DATA PRIVACY AND SECURITY

https://eran.ae/ takes appropriate steps to ensure data privacy and security, including through various hardware and software methodologies.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Security measures may include appropriate access controls, security procedures, technical safeguards, secure communications, monitoring, and other measures appropriate to the nature of the information and the risks involved.

However:

https://eran.ae/ cannot guarantee the security of any information that is disclosed online.

No method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

You are responsible for taking reasonable precautions to protect your own personal information, including using secure passwords, protecting your account credentials, and avoiding the transmission of sensitive information through unsecured communication channels.

6. ACCOUNT SECURITY

If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials.

You should:

  • Use a strong password;

  • Keep your password confidential;

  • Avoid sharing your login credentials;

  • Log out after using shared devices; and

  • Notify us promptly if you believe your account has been accessed without authorization.

We are not responsible for unauthorized access resulting from your failure to maintain the confidentiality of your account credentials, except where liability cannot lawfully be excluded.

7. SHARING OF PERSONAL INFORMATION

We do not sell, rent, or commercially trade your personal information.

We may disclose or provide limited information to service providers where reasonably necessary to operate our business and provide services to you.

Such service providers may include:

  • Payment processing providers;

  • Banks and financial institutions;

  • Courier and delivery companies;

  • IT and hosting providers;

  • Website service providers;

  • Customer support providers;

  • Professional advisers; and

  • Government, regulatory, or law-enforcement authorities where legally required.

Where information is shared with service providers, we seek to ensure that appropriate safeguards are applied where reasonably practicable.

8. CREDIT AND DEBIT CARD INFORMATION

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented, or leased to any third parties.

https://eran.ae/ will not pass any debit/credit card details to third parties.

Payment processing may require the use of authorized payment gateways or financial institutions.

For security reasons, RAN NETWORKS FZC does not request customers to provide complete card details, PINs, passwords, or other sensitive payment credentials through ordinary email or unsecured communication channels.

If you receive a suspicious request claiming to be from us asking for your complete card details, please do not respond and contact us through our official contact details.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our Website may use cookies and similar technologies to improve functionality, security, performance, and user experience.

Cookies may be used for purposes such as:

  • Remembering user preferences;

  • Maintaining shopping cart functionality;

  • Supporting account login;

  • Understanding Website usage;

  • Improving Website performance;

  • Monitoring technical performance; and

  • Supporting relevant Website functionality.

You may be able to control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of some parts of the Website.

10. THIRD-PARTY WEBSITES

The Website may contain links to websites operated by third parties, including manufacturers, payment providers, delivery providers, technology providers, or other external websites.

https://eran.ae/ is not responsible for the privacy policies of websites to which it links.

If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply.

You should contact these entities directly if you have any questions about their use of the information that they collect.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

11. CHILDREN’S PRIVACY

Our Website is intended for general consumers and businesses and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

12. DATA RETENTION

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

  • Completing transactions;

  • Providing customer support;

  • Maintaining business records;

  • Managing warranties and returns;

  • Resolving disputes;

  • Preventing fraud;

  • Meeting accounting, legal, tax, regulatory, or compliance requirements; and

  • Protecting our legal rights.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

13. YOUR PRIVACY RIGHTS

Depending on applicable law, you may have rights relating to your personal information, which may include rights to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of information where legally applicable;

  • Request information about how your personal information is processed;

  • Object to or restrict certain types of processing where legally applicable; and

  • Withdraw consent where processing is based on consent.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

To exercise a privacy-related right, please contact us using the contact details provided below.

14. ACCURACY OF INFORMATION

We rely on customers to provide accurate and up-to-date information.

You should notify us if any information provided to us changes or is inaccurate.

Providing incorrect information may affect our ability to process orders, deliver products, provide customer support, or communicate with you.

15. INTERNATIONAL DATA TRANSFERS

Depending on the service providers and technologies used to operate the Website, your information may be processed or stored in locations outside the country in which you are located.

Where personal information is transferred or processed internationally, we will seek to apply appropriate safeguards and comply with applicable legal requirements.

16. MARKETING COMMUNICATIONS

Where permitted by applicable law, we may use your contact information to communicate with you regarding products, services, offers, promotions, or other information that may be relevant to you.

Where applicable, you may opt out of marketing communications by following the unsubscribe instructions included in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, payment notifications, delivery updates, warranty communications, or important account notices.

17. FRAUD PREVENTION

We may process personal and transaction information for the purposes of preventing, detecting, and investigating:

  • Fraudulent transactions;

  • Unauthorized use of payment methods;

  • Account abuse;

  • Identity misuse;

  • Cybersecurity incidents;

  • Money laundering or other prohibited activities; and

  • Other unlawful activities.

Where necessary, information may be shared with payment processors, financial institutions, authorities, or other relevant parties in accordance with applicable law.

18. LEGAL AND REGULATORY DISCLOSURES

We may disclose personal information where we reasonably believe that disclosure is necessary to:

  • Comply with applicable laws or regulations;

  • Respond to a lawful request from a government or regulatory authority;

  • Comply with a court order or legal process;

  • Protect the rights, property, or safety of RAN NETWORKS FZC;

  • Protect customers or other persons; or

  • Investigate suspected fraud or unlawful activity.

We will seek to limit disclosures to information reasonably necessary for the applicable purpose where practicable.

19. CHANGES TO THIS PRIVACY POLICY

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, Customers are encouraged to frequently visit these sections to be updated about the changes on the Website. Modifications will be effective on the day they are posted.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, legal requirements, or applicable privacy standards.

The updated Privacy Policy will be published on this page with a revised “Last Updated” date.

Your continued use of the Website following the posting of changes may constitute acceptance of the updated Privacy Policy to the extent permitted by applicable law.

20. CONTACT US

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.

RAN NETWORKS FZC
Website: https://eran.ae/
Email: info@eran.ae 
Phone: +971547750319
Address: Dubai

When contacting us regarding personal information, we may request reasonable information to verify your identity before processing certain privacy requests.

21. ACKNOWLEDGEMENT

By using https://eran.ae/, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with our Terms & Conditions, Return & Refund Policy, Shipping & Delivery Policy, and Warranty Policy, where applicable.

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