Terms & Conditions

Last Updated: 08:08:2026

Welcome to RAN NETWORKS FZC. These Terms & Conditions govern your access to and use of the website https://eran.ae/ (the “Site”) and your purchase of products through the Site.

By accessing, browsing, registering an account, or placing an order through the Site, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please do not use the Site or place an order through it.

1. ABOUT US

RAN NETWORKS FZC maintains and operates the website https://eran.ae/ (the “Site”).

Throughout these Terms & Conditions, the terms “RAN NETWORKS FZC,” “we,” “us,” and “our” refer to RAN NETWORKS FZC.

The terms “you,” “your,” “customer,” and “user” refer to any person who accesses the Site, creates an account, or purchases products from us.

Our Site is an online platform through which we offer computer and electronic products, including but not limited to:

  • Desktop computers and PCs
  • All-in-One computers
  • Servers and server equipment
  • Computer accessories and peripherals
  • Computer components and hardware
  • Networking equipment
  • Storage devices
  • Monitors and displays
  • Cables, adapters and related accessories
  • Other electronic and technology products listed on the Site

2. ACCEPTANCE OF TERMS

By using the Site or purchasing any product from us, you agree to comply with these Terms & Conditions, our Privacy Policy, Shipping/Delivery Policy, Return and Refund Policy, Warranty Policy, and any other policies displayed on the Site.

We reserve the right to update, modify, or replace these Terms & Conditions at any time. Any changes will become effective when published on the Site unless otherwise stated.

You are responsible for reviewing the Terms & Conditions periodically. Your continued use of the Site after changes are published constitutes your acceptance of the updated Terms & Conditions.

3. ELIGIBILITY TO USE THE SITE

By using the Site, you confirm that:

  • You are at least 18 years old, or you are accessing and using the Site under the supervision of a parent or legal guardian.
  • The information you provide to us is accurate, complete, and current.
  • You have the legal capacity to enter into a binding transaction.
  • You will use the Site only for lawful purposes.
  • You will not use the Site for fraudulent, unlawful, or unauthorized activities.
  • You will comply with all applicable laws and regulations.

By accessing, browsing, registering an account, or placing an order through the Site, you confirm that you meet the eligibility requirements stated above.

If you are under 18 years of age, you may use the Site only under the supervision of a parent or legal guardian.

RAN reserves the right to refuse service, terminate accounts, or cancel orders at our discretion where we reasonably believe that a transaction, account, or use of the Site is fraudulent, unlawful, unauthorized, or otherwise in violation of these Terms & Conditions.

We also reserve the right to refuse or cancel an order where we reasonably believe that the transaction may be fraudulent, unlawful, unauthorized, or otherwise in violation of these Terms & Conditions.

4. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, availability, and other information displayed on the Site are accurate and up to date.

However, product images are provided for illustrative purposes and actual products may differ slightly in appearance, colour, packaging, accessories, or configuration.

Product specifications may also be changed by manufacturers without prior notice. Where applicable, the manufacturer’s latest specifications may differ from information previously displayed on the Site.

We recommend that customers carefully review the product description, technical specifications, compatibility information, warranty information, and other available details before placing an order.

If you require clarification regarding a product, please contact us before placing your order.

5. PRODUCT AVAILABILITY

All products displayed on the Site are subject to availability.

Adding a product to your shopping cart does not guarantee that the product will remain available until checkout or payment is completed.

We reserve the right to:

  • Limit the quantity of products available for purchase
  • Correct inventory errors
  • Remove products from the Site
  • Change product specifications
  • Cancel an order where a product is unavailable
  • Offer an alternative product where appropriate

If we are unable to fulfil an order because the product is unavailable, we will inform you and, where applicable, arrange a refund of the amount paid for the unavailable product.

6. PRICES AND CURRENCY

All prices displayed on the Site are subject to change without prior notice.

The applicable price for an order will be the price displayed at the time the order is placed, subject to any obvious pricing error or applicable correction.

Any applicable delivery charges, taxes, fees, or other charges will be displayed at checkout where applicable.

We reserve the right to correct pricing errors, including where a product has been listed at an incorrect price due to a technical, typographical, or system error.

If an order has been placed at an obviously incorrect price, we may contact you before processing the order and provide you with the option to confirm the order at the correct price or cancel the order.

7. PAYMENT METHODS

Visa or MasterCard debit and credit cards in AED will be accepted for payment.

Payment must be successfully authorized and received before an order is processed for delivery, unless otherwise agreed by us in writing.

We may use third-party payment service providers and payment gateways to process transactions securely.

We do not intentionally store your complete payment card details on our systems where such information is processed directly by a third-party payment provider.

You agree to provide valid and accurate payment information and confirm that you are authorized to use the payment method provided.

8. TRANSACTION RECEIPT AND CARD CURRENCY

The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.

Customers are responsible for checking the transaction details before completing payment.

If your bank or card issuer applies currency conversion charges, foreign transaction fees, or other charges, such charges are determined by your bank or card issuer and are outside our control.

9. ORDER PLACEMENT AND ACCEPTANCE

Placing an order through the Site constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an order confirmation by email or through the Site. An order confirmation does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject, or cancel an order for reasons including, but not limited to:

  • Product unavailability
  • Incorrect product pricing or information
  • Payment authorization failure
  • Suspected fraud or unauthorized activity
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Manufacturer or supplier availability issues
  • Errors in the Site or ordering system
  • Compliance with applicable laws and regulations

If we cancel an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law and the relevant payment provider’s procedures.

10. ORDER CANCELLATION

A customer may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed, particularly where the order has already been processed, dispatched, delivered to the shipping provider, or otherwise entered the fulfilment process.

Where an order cannot be cancelled, the customer may be required to follow our applicable Return and Refund Policy.

11. DELIVERY AND SHIPPING

We will make reasonable efforts to process and dispatch orders within the delivery timeframe communicated to the customer.

Delivery times may vary depending on:

  • Product availability
  • Delivery location
  • Courier or logistics provider
  • Customs or regulatory requirements
  • Public holidays
  • Weather or other circumstances beyond our reasonable control
  • Other unforeseen circumstances

Delivery dates and times provided on the Site are estimates unless expressly stated otherwise.

The customer is responsible for providing accurate delivery information, including name, telephone number, email address, and delivery address.

We are not responsible for delays caused by incorrect or incomplete information provided by the customer.

12. INSPECTION UPON DELIVERY

Customers are encouraged to inspect products and packaging promptly upon delivery.

If the product appears to have been physically damaged during transportation, the customer should notify us as soon as reasonably possible and, where appropriate, retain the original packaging and provide photographs or other supporting evidence.

This does not limit any rights or remedies available to consumers under applicable law.

13. RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, exchanges, and cancellations are subject to our applicable Return and Refund Policy and any rights provided under applicable UAE law.

Where a product is defective, damaged, incorrect, or otherwise does not conform to the applicable order or legal requirements, customers should contact us promptly with the relevant order details and supporting information.

Depending on the circumstances, we may require:

  • Proof of purchase
  • Order number
  • Photographs or videos
  • Product serial number
  • Details of the issue
  • Inspection or assessment of the product

Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory consumer rights or remedies available under applicable law.

14. WARRANTY

Products may be supplied with a manufacturer’s warranty, seller warranty, or other applicable warranty, depending on the product.

Warranty coverage, duration, exclusions, and procedures may vary by manufacturer and product.

Customers should review the warranty information provided with the product or listed on the Site.

Unless expressly stated otherwise, warranty coverage may not include damage caused by:

  • Physical damage
  • Misuse or improper use
  • Accidental damage
  • Liquid or moisture damage
  • Unauthorized modifications or repairs
  • Improper installation
  • Electrical or power-related issues
  • Use contrary to manufacturer instructions
  • Normal wear and tear
  • Other exclusions specified by the applicable warranty

Where a manufacturer’s warranty applies, we may assist the customer in communicating with the manufacturer or authorized service centre, subject to the applicable warranty terms.

15. COMPUTER COMPONENTS AND COMPATIBILITY

Customers are responsible for ensuring that products purchased are compatible with their intended systems, hardware, software, operating environment, and other equipment.

Where a product requires installation, configuration, activation, licensing, or technical expertise, customers should ensure that the relevant requirements are satisfied before purchase.

We are not responsible for compatibility issues arising from information that was not provided to us or from customer-selected configurations that are incompatible with the customer’s existing equipment.

Where we provide technical advice or recommendations, such information is provided in good faith and should be verified against the applicable manufacturer’s specifications.

16. SERVER AND BUSINESS EQUIPMENT SALES

For servers, enterprise equipment, networking equipment, storage systems, and other business-critical hardware, customers should ensure that the selected configuration meets their operational requirements.

Customers are responsible for maintaining appropriate backups of their data.

Unless expressly agreed in writing, we do not guarantee that a particular server or hardware configuration will meet a customer’s specific business, performance, uptime, workload, software, or application requirements.

17. USER ACCOUNTS

Certain features of the Site may require you to create a user account.

User is responsible for maintaining the confidentiality of his account, username, password, and other account credentials.

You are responsible for all activities carried out through your account unless you notify us of unauthorized access.

You agree to:

  • Keep your login credentials confidential
  • Use a strong and secure password
  • Not share your password with unauthorized persons
  • Provide accurate account information
  • Update your information when necessary
  • Notify us promptly if you suspect unauthorized access to your account

We will not be responsible for losses resulting from your failure to maintain the confidentiality of your account credentials, except where otherwise required by applicable law.

18. PROHIBITED USE

You must not use the Site to:

  • Commit or facilitate fraud
  • Conduct unlawful activities
  • Attempt to gain unauthorized access to the Site or another user’s account
  • Introduce viruses, malware, or other harmful code
  • Interfere with the security or operation of the Site
  • Copy or reproduce Site content without authorization
  • Use automated systems to scrape or collect Site information without permission
  • Misrepresent your identity
  • Place fraudulent or unauthorized orders
  • Abuse promotions, discounts, refunds, or other offers
  • Violate any applicable law or regulation

We reserve the right to suspend or terminate access to the Site or an account where we reasonably believe these Terms & Conditions have been violated.

19. SANCTIONS AND RESTRICTED TRANSACTIONS

We will not trade with or provide any services to OFAC and sanctioned countries.

We reserve the right to refuse, suspend, or cancel any transaction where we believe that the transaction, customer, destination, payment method, or other party may be subject to applicable sanctions, export restrictions, trade restrictions, or other legal requirements.

We may request additional information or documentation where necessary to verify a transaction or comply with applicable laws and regulations.

20. FRAUD PREVENTION AND VERIFICATION

To protect our customers and our business, we may conduct reasonable verification procedures before processing an order.

We may request additional information where an order appears unusual, high-risk, inconsistent with the customer’s information, or potentially unauthorized.

We reserve the right to cancel or hold an order where we reasonably suspect fraudulent activity or where required for legal or regulatory compliance.

21. INTELLECTUAL PROPERTY

All content appearing on the Site, including but not limited to:

  • Logos
  • Brand names
  • Text
  • Product descriptions
  • Images
  • Graphics
  • Website design
  • Icons
  • Software
  • Videos
  • Layouts
  • Other materials

is owned by, licensed to, or used with permission by RAN NETWORKS FZC or the relevant rights holder.

You may not reproduce, modify, distribute, publish, sell, transmit, or commercially exploit Site content without our prior written permission or the permission of the applicable rights holder.

All third-party trademarks, logos, product names, and brand names remain the property of their respective owners.

22. WEBSITE AVAILABILITY

We aim to keep the Site available and functioning properly; however, we do not guarantee that the Site will always be available, uninterrupted, error-free, secure, or free from viruses or other harmful components.

The Site may occasionally be unavailable due to:

  • Maintenance
  • Technical problems
  • Software or hardware failures
  • Internet or network issues
  • Cybersecurity incidents
  • Third-party service interruptions
  • Circumstances beyond our reasonable control

We reserve the right to modify, suspend, or discontinue any part of the Site without prior notice where reasonably necessary.

23. THIRD-PARTY SERVICES AND LINKS

The Site may contain links to third-party websites, payment providers, manufacturers, courier services, or other external services.

These third-party services are operated independently from us.

We are not responsible for the content, availability, security, privacy practices, or policies of third-party websites or services.

Your use of third-party services is subject to the terms and policies of the relevant third party.

24. LIMITATION OF LIABILITY

To the extent permitted by applicable law, RAN NETWORKS FZC will not be liable for losses or damages arising from:

  • Improper use of a product
  • Failure to follow manufacturer instructions
  • Customer-selected configurations that are incompatible
  • Loss of data resulting from failure to maintain backups
  • Delays caused by third-party delivery providers
  • Internet, network, or system interruptions
  • Events beyond our reasonable control
  • Unauthorized access resulting from the customer’s failure to maintain account security

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Nothing in these Terms & Conditions is intended to remove, restrict, or waive mandatory consumer rights provided under applicable UAE law.

25. DATA AND PRIVACY

We respect the privacy and security of customer information.

Personal information collected through the Site may be used for purposes including:

  • Processing and fulfilling orders
  • Processing payments
  • Delivering products
  • Providing customer support
  • Managing user accounts
  • Communicating about orders
  • Preventing fraud
  • Meeting legal and regulatory requirements
  • Improving our products and services

Please refer to our Privacy Policy for further information regarding the collection, use, storage, and protection of personal information.

26. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate information
  • Selecting appropriate products
  • Checking product specifications
  • Ensuring compatibility where applicable
  • Maintaining account security
  • Maintaining appropriate backups of data
  • Following manufacturer instructions
  • Providing accurate delivery details
  • Retaining transaction records
  • Complying with applicable laws and regulations

Cardholder must retain a copy of transaction records and https://eran.ae/ policies and rules.

27. FORCE MAJEURE

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, without limitation:

  • Natural disasters
  • Fire
  • Flood
  • War
  • Terrorism
  • Government restrictions
  • Acts of authorities
  • Epidemics or pandemics
  • Strikes
  • Transportation disruptions
  • Supply-chain disruptions
  • Power or telecommunications failures
  • Cybersecurity incidents
  • Other events beyond our reasonable control

Where reasonably possible, we will take appropriate steps to minimize the impact of such events.

28. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any dispute arising out of or relating to these Terms & Conditions or a transaction with us shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, subject to any mandatory rights or dispute-resolution mechanisms applicable under UAE law.

29. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the minimum extent necessary, while the remaining provisions shall continue in full force and effect.

30. WAIVER

Failure by us to enforce any provision of these Terms & Conditions shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

31. ENTIRE AGREEMENT

These Terms & Conditions, together with the Privacy Policy, Return and Refund Policy, Warranty Policy, Shipping/Delivery Policy, and any other policies expressly incorporated into the Site, constitute the agreement between you and RAN NETWORKS FZC concerning your use of the Site and purchase of products.

32. CHANGES TO THESE TERMS & CONDITIONS

We may update these Terms & Conditions from time to time to reflect changes to our business, products, services, technology, or applicable legal and regulatory requirements.

The updated version will be posted on the Site with the relevant “Last Updated” date.

You should review these Terms & Conditions periodically.

33. CONTACT US

If you have questions regarding these Terms & Conditions, an order, payment, product, warranty, return, or any other matter relating to the Site, please contact us through the contact information provided on our website.

RAN NETWORKS FZC

Website: https://eran.ae/

Email: info@eran.ae

Phone: +971 54 775 0319

Address: Dubai

By using https://eran.ae/ or placing an order through the Site, you acknowledge that you have read and agreed to these Terms & Conditions.

Main Menu