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Delivery & Return Policy – ERAN

At ERAN, powered by RAN Networks FZC, we are committed to providing a smooth, transparent, and reliable shopping experience. The following Delivery & Return Policy outlines important information regarding shipping, delivery timelines, returns, and refunds.

  1. Delivery Policy

1.1 Order Processing

  • All orders are processed within 1–2 working days (Monday to Saturday).
  • Orders placed on weekends or public holidays will be processed on the next working day.

1.2 Delivery Time

Delivery timelines depend on location and product availability:

  • UAE Deliveries: 1–4 working days
  • GCC Countries: 3–7 working days
  • International Deliveries: 5–12 working days

Note: Delivery times may vary based on customs clearance and courier service schedules.

1.3 Shipping Charges

  • Shipping fees are calculated at checkout based on destination, product weight, and courier rates.
  • Free delivery may be offered during promotions or for qualifying orders.

1.4 Order Tracking

Once your order is shipped, you will receive:

  • A tracking number
  • Courier name
  • Estimated delivery date

You can track your order using the link provided in the confirmation email/SMS.

1.5 Failed Delivery Attempts

If the courier is unable to deliver due to an incorrect address, unavailability, or repeated failed attempts, the package may be returned to us. Re-delivery charges may apply.

  1. Return & Refund Policy

ERAN ensures every product is checked and packaged safely. However, if you face any issues, we are here to assist.

2.1 Eligibility for Return

A product may be returned only if:

  • It is damaged, defective, or not as described.
  • The issue is reported within 48 hours of delivery.
  • The product is unused, in its original packaging, and includes all accessories, manuals, and serial numbers.

Non-returnable items include:

  • Software, licenses, and digital products
  • Opened or used components (CPU, GPU, RAM, SSD, etc.)
  • Products damaged due to misuse, mishandling, or incorrect installation
  • Items purchased on clearance or special promotion (unless defective)

2.2 Return Process

To request a return:

  1. Contact our support team at support@eran.ae or through the website’s Return Request Form.
  2. Provide order number, product details, and clear photos/videos showing the issue.
  3. Our team will review the request within 24–48 hours.
  4. Once approved, we will arrange pickup or provide return instructions.

2.3 Replacement or Refund

Based on product availability and inspection results, you may receive:

  • A replacement unit, or
  • A refund, processed to your original payment method or store credit.

Refund Timeline

Refunds are typically processed within:

  • 5–10 working days for card payments
  • 3–7 working days for bank transfers

Refund times may vary depending on bank policies.

  1. Order Cancellation

Before Shipping

Orders may be cancelled before dispatch without any charges.

After Shipping

If the order has already shipped:

  • Cancellation is not guaranteed.
  • Shipping charges and return costs may apply.
  1. Warranty

All products sold on ERAN come with:

  • Manufacturer warranty, where applicable.
  • Warranty terms vary by brand and product category.
  • Warranty claims must follow the respective manufacturer’s process.
  1. Contact Us

For any questions or support regarding delivery, returns, or refunds, please contact:

ERAN – Customer Support
Email: support@eran.ae
Phone/WhatsApp: +971 588051939
Address: RAN Networks FZC, Sharjah Research Technology Park, UAE